Return & Replacement Policy

Please write to us at contactus@hulahoopsingapore.com If you find something amiss with the product. 
We will process product returns, exchange or refund provided that:
  • You have proof of purchase (original purchase receipt)
  • You purchased the product in the last 7 days
  • The items or goods received match the description of your order or are not damaged or defective

Goods Return
  • Please write us at contactus@hulahoopsingapore.com
  • For damaged or defective item, and want an exchange, please return the item to us first and we will process your replacement order.
Goods Exchange
  • Please write us at contactus@hulahoopsingapore.com
  • Goods exchange is only allowed for items with same or lower value after 7 days of receiving the item. 
  • If you would like to exchange for item with higher value, a top of the price difference is required.
  • Exchange of goods required items to be returned in good condition (item and it's packaging). 
  • Wrapping the parcel is a must before courier man collects item.
  • Any damage to the box will subject to 50% value of the item purchased. 
  • Buyer have to bear the costs of return shipping and shipping of new item back to you.


Refunds
We regret to inform that we do not provide cash refunds unless you have accidentally made payments. 
Please write to us at contactus@hulahoopsingapore.com for refund consideration.